5-Star accolade follows FAMBO success for national accountancy network


Feb 10, 2017

Mould-breaking accountancy network TaxAssist Accountants has achieved 5 Star rating in the annual Franchisee Satisfaction survey from specialist consultancy Smith and Henderson.

Based on feedback from the network’s almost 200 franchisees, the accolade follows hard on the heels of TaxAssist Accountant’s recent FAMBO – franchisee-assisted management buyout – which saw more than half the network, including franchisees and their staff, invest in the business, with many more expressing an interest in buying shares in the future.

“This is another great vote of confidence from our national network,” said David Paulson, Senior Manager for Franchise Recruitment with TaxAssist Accountants. “We not only maintained the 5-Star rating we were awarded in the inaugural awards last year, we increased our score. The survey asks our franchisees to rate our franchise system, the training and support we provide, our culture and relationship with them, stewardship and leadership and general satisfaction. We’re delighted with the result and will continue to work hard to maintain and improve that level of satisfaction.”

Steve Frost, Founder of Smith & Henderson said: “5-Star Franchisee Satisfaction is only awarded to franchisors that receive better than average feedback in all the key areas of our survey. TaxAssist Accountants is part of an elite group of the UK’s best franchisors.”

With a fee bank of over £30 million and almost 200 franchisees across the UK, TaxAssist Accountants is ranked 25th in the UK’s Top 50 Accountants. The successful business model is being introduced in Canada this year and is set to launch in Australia, New Zealand and the United States in 2015.