During their highly successful ‘Best Franchise Conference’ attended by some of the biggest names in UK franchising, consultants Smith & Henderson announced the winners of their 2014 Best Franchise Awards sponsored by RBS.
Business Doctors were amongst the 21 winners in 5 categories of the awards that are based on feedback from thousands of franchisors that receive outstanding results in the company’s Benchmark Satisfaction Survey; franchisors with outstanding results are automatically entered into the awards. The survey asks franchisees to anonymously score their franchisor on everything from training and support to shared goals and how it has compared with their expectations. The results are then compiled into a report, giving the franchisor a detailed insight into franchisee satisfaction and areas for improvement.
Business Doctors were delighted to be Finalists in the Best Franchise £25k - £75k investment and to receive their awards for Continuous Improvement and 5 Star Satisfaction.
The Continuous Improvement Award, new for 2014, is designed to recognise franchisors that have improved their Franchise Satisfaction Survey results for at least two years running.