Theatre school franchise scores high in national satisfaction survey


Feb 10, 2017

In a recent report by Smith & Henderson, Razzamataz Theatre Schools received an overall Franchise Satisfaction Benchmark Score of 83%, propelling them into the final of a national awards competition.

The high score has enabled Razzamataz to be put forward in the ‘Best Franchise Under £25k Investment’ in ‘The Best Franchise Awards’ sponsored by RBS. 

The Franchise Satisfaction Benchmark is provided by Smith & Henderson - a leading independent franchise consultancy that helps reputable franchisors to improve franchise network performance and growth. 

The objective is to identify and understand how the franchise is performing through the eyes of its franchisees. This report covers the critical areas of training and support, product and services, marketing, franchisee-franchisor relations, stewardship and rewards. 

“The initial and on-going support and training is hugely important to our business and the growth of our network,” says Denise Hutton-Gosney, MD and Founder of Razzamataz. “We constantly look to ways to invest time and resource into supporting our franchisees so we are delighted that this has been recognised by the people we are trying to support.” 

Razzamataz is proud to continually work with industry experts to deliver the very latest developments in all areas that concern theatre school owners. Through face-to-face training, webinars and support calls, franchisees have access to a wealth of information. Recent webinars have been from e-safety consultants, marketing experts, Facebook authorities and an inspirational speaker. 

"I would like to thank Tim for his time and for delivering an insightful webinar regarding e-safety,” says Michael French, Principal of Razzamataz Barnet. “It made me realise that children are especially vunerable and we need to do our upmost to prevent any harm coming their way."

Razzamataz is delighted to be welcoming nine new franchisees to the network this summer and is excited to embark on their training at the company’s new Head Office in the heart of the Lake District with its own conference and bespoke training facilities.  

“Our training week evolves every year to keep up with the current trends in business,” explains Denise. “We encourage our established franchisees to attend any sessions they like free of charge so we can help keep their skills fresh and relevant.” 

Another huge highlight is the Razzamataz annual Conference as Gemma and Nick, Principals of Razzamataz Sutton Coldfield explain: “There is very little that could have been done to improve the day, it exceeded all of our expectations and was thoroughly enjoyable. We were amazed at the quality of the event, with exceptional attention to detail, even down to the delicious lunch and dinner. There was clearly no expense spared.”  

To find out more about becoming a Razzamataz franchisee make an appointment to come along to one of our regular but informal Discovery Den days in London and Penrith to find out more about this exciting and flexible business opportunity. To book a place contact Hannah Jenkins -